Refund and Returns Policy of Grammoshop

Last Updated: July 10, 2026

At Grammoshop, customer satisfaction is our top priority. We want you to be completely happy with your purchase. This Refund and Returns Policy explains the conditions, process, and timelines for returns, exchanges, and refunds when you shop with us at jaitun.grammoshop.com.

1. Overview

This policy applies to all products purchased through our website, jaitun.grammoshop.com, or directly through our official contact channels. By placing an order with Grammoshop, you agree to the terms outlined in this policy.

2. Eligibility for Returns

To be eligible for a return, the following conditions must generally be met:

  1. Time Limit – Return requests must be submitted within 3 to 7 days of receiving your order, depending on the product category (perishable/food items may have shorter windows due to their nature).
  2. Original Condition – The item must be unused, unopened, and in the same condition as received, with original packaging, tags, labels, and seals intact.
  3. Proof of Purchase – A valid order number, invoice, or receipt must be provided.
  4. Non-Damaged by Customer – The product must not show signs of misuse, damage, or alteration caused after delivery.

Non-Returnable Items

Certain items are not eligible for return or refund due to hygiene, safety, or perishability reasons, including but not limited to:

  • Opened or used food and grocery items.
  • Perishable goods (fresh food, items with limited shelf life) once delivered in good condition.
  • Items marked as “Final Sale,” “Clearance,” or “Non-Returnable” at the time of purchase.
  • Products damaged due to customer mishandling after delivery.
  • Gift cards or promotional vouchers.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping,
  • Defective or faulty,
  • Incorrect (wrong product, size, or variant), or
  • Missing from your order,

please contact us within 24 to 48 hours of delivery with the following:

  • Your order number.
  • Clear photos or a short video of the item and its packaging showing the issue.
  • A brief description of the problem.

We will review your claim promptly and, upon verification, offer a free replacement, exchange, or full refund, including any applicable delivery charges, at our discretion.

4. How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

  1. Contact Us – Email us at fahimfoodshop@gmail.com or call 01611809345 within the eligible return window, quoting your order number.
  2. Provide Details – Include your order number, reason for return, and supporting photos/videos if the item is damaged, defective, or incorrect.
  3. Approval – Our support team will review your request and respond within 1 to 3 business days with approval instructions or further questions.
  4. Return Shipping – If approved, we will provide instructions on how and where to send the item back (if applicable), or arrange a pickup depending on your location.
  5. Inspection – Once we receive the returned item, our team will inspect it to confirm it meets the return eligibility criteria.

5. Refund Process and Timelines

Once your return is received and inspected, we will notify you via email or phone regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 5 to 10 business days.
  • Refund Method:
    • Payments made via mobile banking or card will be refunded to the original payment method.
    • Cash-on-delivery orders may be refunded via mobile banking transfer (e.g., bKash, Nagad) or store credit, as agreed with the customer.
  • Delivery Charges: Original delivery charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
  • Partial Refunds: In some cases, partial refunds may be granted if only part of an order is returned or if an item is returned in a condition not fully meeting our return criteria.

If you haven’t received a refund within the expected timeframe after approval, please first check with your bank or mobile banking provider, as processing times can vary. If you still have concerns, contact us directly.

6. Exchanges

We are happy to exchange items for a different size, variant, or product of equal value if:

  • The request is made within the eligible return window.
  • The item is unused and in its original condition.
  • The desired replacement item is in stock.

If the replacement item has a different price, we will either collect the price difference or refund the difference, as applicable.

7. Late or Missing Refunds

If you believe a refund is late or missing:

  1. Double-check your bank account or mobile banking transaction history.
  2. Contact your payment provider, as processing times may take some additional business days.
  3. If you’ve done the above and still have not received your refund, please contact us at fahimfoodshop@gmail.com or 01611809345, and we will investigate promptly.

8. Return Shipping Costs

  • If the return is due to our error (wrong item sent, defective product, or damage during shipping), Grammoshop will cover the return shipping costs.
  • If the return is due to a change of mind or customer preference (where accepted), the customer will be responsible for return shipping costs, and the original delivery fee may not be refunded.

9. Order Cancellations

  • Orders can be canceled free of charge if the request is made before the order has been processed or shipped.
  • Once an order has been dispatched for delivery, it cannot be canceled, but you may follow the standard return process upon delivery, subject to the eligibility criteria above.

10. Customer Responsibilities

To help ensure a smooth return and refund experience, customers are asked to:

  • Inspect items upon delivery and report any issues promptly.
  • Keep original packaging until satisfied with the purchase.
  • Provide accurate and complete information when requesting a return or refund.

11. Changes to This Policy

Grammoshop reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or assistance regarding returns, exchanges, or refunds, please reach out to us:

Grammoshop 📧 Email: fahimfoodshop@gmail.com 📞 Phone: 01611809345 🌐 Website: jaitun.grammoshop.com

We’re here to help and want to ensure your shopping experience with Grammoshop is a positive one!