Privacy Policy of Grammoshop

Last Updated: July 10, 2026

Welcome to Grammoshop. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jaitun.grammoshop.com, make a purchase, or otherwise interact with us. Please read this policy carefully. By using our website and services, you agree to the terms described below.

1. Who We Are

Business Name: Grammoshop Website: jaitun.grammoshop.com Email: fahimfoodshop@gmail.com Phone: 01611809345

Grammoshop (“we,” “us,” or “our”) is the data controller responsible for your personal information collected through our website and related services.

2. Information We Collect

We may collect the following categories of information from you:

2.1 Information You Provide Directly

Contact details: Full name, email address, phone number, shipping address, and billing address.
Account information: Username, password, and account preferences if you create an account with us.
Order information: Products purchased, order history, quantities, order value, and special delivery instructions.
Payment information: Payment method details (such as mobile banking, card details, or cash-on-delivery preference). Note that sensitive payment credentials are typically processed by our third-party payment processors and are not stored directly on our servers.
Communications: Any information you provide when you contact us via email, phone, WhatsApp, live chat, or social media, including complaints, reviews, feedback, or support requests.

2.2 Information Collected Automatically

Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages visited, time spent on pages, and click patterns.
Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic (see Section 6 below for more details).
Location data: General geographic location inferred from your IP address, used for shipping estimates and localized content.

2.3 Information From Third Parties

Information from payment gateways, shipping/courier partners, and marketing platforms (such as Facebook or Google) when you interact with our ads or link your accounts to our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment – To process, confirm, pack, and deliver your orders, and to communicate order status updates.
Customer Support – To respond to inquiries, resolve complaints, and provide after-sales support.
Account Management – To create and maintain your customer account, if applicable.
Payments and Billing – To process payments, issue invoices, and manage refunds.
Marketing and Promotions – To send you promotional offers, newsletters, discount codes, and product updates, where you have consented to receive such communications. You may opt out at any time.
Website Improvement – To analyze usage patterns, troubleshoot technical issues, and improve website functionality, design, and content.
Fraud Prevention and Security – To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance – To comply with applicable laws, regulations, tax obligations, and legal processes.

4. Legal Basis for Processing

Depending on the nature of the interaction, we process your personal data based on:

Consent – When you voluntarily provide information or opt in to marketing communications.
Contractual Necessity – When processing is required to fulfill an order or provide a service you requested.
Legitimate Interest – When processing helps us operate, secure, and improve our business, provided it does not override your rights.
Legal Obligation – When we are required to retain or disclose information under applicable law.

5. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

Delivery and Logistics Partners – Courier companies and delivery personnel who need your name, address, and phone number to deliver your order.
Payment Processors – Third-party payment gateways and mobile banking services that process your transactions securely.
Service Providers – IT hosting providers, marketing platforms, analytics tools, and customer support software that help us operate our business.
Legal and Regulatory Authorities – When required by law, court order, or governmental request, or to protect our legal rights, property, or safety.
Business Transfers – In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred as part of that transaction.

All third parties with whom we share data are required to maintain appropriate confidentiality and security standards.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember items in your shopping cart.
Keep you logged into your account.
Understand how visitors use our website (analytics).
Deliver personalized advertisements through platforms such as Facebook Pixel or Google Ads.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, such as your ability to complete a purchase.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

Order history and transaction records, typically retained for accounting and tax purposes as required by law.
Account information, retained for as long as your account remains active, or as needed to provide you services.
Marketing data, retained until you withdraw consent or unsubscribe.

Once information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encrypted payment gateways, restricted access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access – Request a copy of the personal data we hold about you.
Correction – Request correction of inaccurate or incomplete information.
Deletion – Request deletion of your personal data, subject to legal retention requirements.
Withdraw Consent – Opt out of marketing communications at any time.
Data Portability – Request your data in a structured, commonly used format.
Complaint – Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 12.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Grammoshop 📧 Email: fahimfoodshop@gmail.com 📞 Phone: 01611809345 🌐 Website: jaitun.grammoshop.com